Returns & Exchanges

Custom Made Garments:

  • Custom made garments designed using our JACKET BUILDER are non-returnable and non-exchangeable.
  • Personalized items are specially made for you and cannot be returned, exchanged, or canceled.
  • There are NO REFUNDS for custom made garments.

Production & Delivery:

  • Custom made jackets with embroidery or patches require 3-4 weeks for production, while plain jackets require 2 weeks.
  • Delivery takes approximately 4-5 working days after shipping from our factory.
  • We strive to meet our internal deadlines, but occasionally there may be delays if materials are out of stock.
  • We use DHL and FedEx for shipping orders in the United States and internationally.

Cost Calculation:

  • To calculate the cost of a jacket, use our Jacket Builder to select the jacket type, materials, and decorations. The total cost is displayed in the top right corner.
  • To calculate shipping costs, add the jacket to your cart and provide your shipping address.
  • Jacket prices vary based on materials, sizes, and the number of embroideries and patches. All discounts and ongoing offers are already applied to the jackets.

Shipping Rates:

  • US & Canada: $25
  • Japan: $40
  • Rest of the World: $35


  • Jackets customized using our JACKET BUILDER are non-returnable.
  • Plain (non-decorated) stock jackets require prior authorization for returns and are subject to a 15%-25% restocking fee or $35 (whichever is greater). Returns must be made within 10 days of delivery.
  • Claims for damaged or defective jackets must be made within 10 days of receipt. Submit requests for authorization through our contact page.
  • If decorated jackets are incorrectly or improperly personalized, notify our Customer Support Team within 10 days of receipt for adjustments or corrective action.
  • Worn or altered garments are non-returnable. Inspect jackets upon receipt.

Return Authorization:

  • If you qualify for a return or exchange, email us at for a return authorization number to ensure acceptance.

Exchanges (In-stock Items):

  • Only in-stock plain (non-decorated) jackets can be exchanged.
  • Contact us through our contact page with your order number, specifying the jacket you are returning and the new jacket you want.
  • The returned jacket will be credited to the original payment method, and the new jacket will be charged to the same method. Shipping charges for the returned item are non-refundable.

Cancellation or Change:

  • If you ordered the wrong item or wish to cancel or change your order, inform us within 24 hours of placing the order.
  • Cancellation or change requests made after 24 hours will not be accepted.

For any questions or further assistance, please contact us at